Terms and Conditions

1. Welcome to SwarmLens

These Terms govern your access to the SwarmLens website and our platforms, products, AI-powered services, and engineering services, including RiskLens and AssureLens. SwarmLens specializes in agentic AI development - building intelligent, autonomous AI systems. By accessing the services you agree to be bound by these Terms. If you act for an organization, you represent that you have authority to bind it. These Terms work alongside our Privacy Policy; where an enterprise service agreement conflicts, that agreement takes precedence.

2. Definitions

• Client Data - documents, datasets, source code, business logic, knowledge bases, API credentials, and other proprietary or confidential information.
• Agent Data - operational data generated by our agentic AI systems during use.
• AI Outputs - content, analysis, recommendations, reports, code, or other materials generated by our AI systems.
• LLMs - Large Language Models from various providers.
• Platform - SwarmLens products including RiskLens and AssureLens.
• User / You / Your - the individual or organization accessing the services.

3. Eligibility and Account Registration

3.1 Who can use our services

Our services are designed for businesses and professionals. You must be at least 18 (or the age of majority in your jurisdiction), have legal capacity to enter binding agreements, and, if representing an organization, have authority to bind that entity.

3.2 Your account

Account creation requires accurate, current information. You must keep credentials secure, take responsibility for account activity, and notify support@swarmlens.com of any suspected unauthorized access. We may suspend or terminate accounts that violate these Terms or pose security risks.

4. Our Services

4.1 What we offer

• AI Platforms - agent-based intelligence platforms such as RiskLens (operational risk intelligence) and AssureLens (project optimisation intelligence).
• Custom AI Product Development - end-to-end design and deployment tailored to your business.
• AI Engineering Services - technical consulting, architecture design, LLM integration, RAG implementation, model fine-tuning.
• AI Marketing Intelligence - self-improving growth systems powered by collaborating AI agents.

4.2 Service availability

We cannot guarantee 100% uptime. Unavailability may result from scheduled maintenance, technical issues, third-party disruptions, or force majeure. Enterprise clients receive specific uptime commitments in their service agreements.

5. Agentic AI and LLM-Specific Terms

5.1 Nature of AI outputs

AI Outputs are provided as decision-support tools, not as definitive answers, professional advice, or guaranteed recommendations. Outputs may contain errors or hallucinations - confident-sounding statements that are factually incorrect. You must independently verify outputs before making decisions. Our systems are designed to augment human judgement, not replace it.

5.2 Third-party LLM and AI services

Our services may integrate third-party LLM providers (OpenAI, Anthropic, Google, Meta, Mistral, etc.). You acknowledge that data is transmitted to these third parties, that they have their own terms, availability, and limitations, and that API changes may affect functionality.

5.3 Agentic AI behaviour

AI agents operate autonomously within defined boundaries, taking multi-step actions, making tool calls, interacting with LLMs, and communicating with other agents. All agent actions are logged and auditable. Agents operate within guardrails, though unexpected behaviour may occur.

5.4 Responsible use of AI

You agree not to generate illegal or harmful content, reverse-engineer models, input malicious prompts, misrepresent AI outputs as human-generated professional advice, build competing products using our proprietary knowledge, or use the services for surveillance, weapons, or human-rights violations.

6. Intellectual Property

6.1 Our intellectual property

SwarmLens owns all rights, title, and interest in our platforms, AI models, agent architectures, multi-agent frameworks, prompt libraries, and proprietary algorithms. You receive a limited, non-exclusive, non-transferable, revocable licence to access and use the services.

6.2 Your intellectual property

You retain ownership of your Client Data. By providing data, you grant us a limited, non-exclusive licence to use, process, and store it solely to deliver the services. This licence terminates when the engagement ends.

6.3 Custom deliverables

For custom development, all intellectual property rights in custom AI products, models, fine-tuned LLMs, and bespoke solutions developed specifically for you belong to you upon full payment. We retain ownership of pre-existing IP and general knowledge acquired during the engagement.

6.4 AI-generated output ownership

AI Outputs generated using your Client Data are considered your property to use as you see fit. However, we make no representations regarding their intellectual-property status under any jurisdiction. Consult legal counsel for critical IP contexts.

7. User Obligations and Acceptable Use

You agree to comply with applicable laws; use the services for lawful business purposes only; not attempt unauthorized access; not introduce malware; not scrape data without permission; not resell or sublicense access; not overburden our infrastructure; and respect intellectual-property rights. Violations may result in immediate suspension or termination.

8. Payment Terms

8.1 Pricing and fees

Pricing varies by engagement scope. Specific fees and billing terms appear in your service agreement or subscription plan. Fees are exclusive of applicable taxes unless stated otherwise.

8.2 Payment

You must pay fees per your agreement. Invoices are typically due within 15 or 30 days. Late payments may incur interest at 1.5% per month (or the maximum rate permitted by law, whichever is lower). We may suspend services for overdue payments after reasonable notice.

8.3 Refunds

Refund policies vary and are specified in service agreements. Subscription fees already paid are generally non-refundable unless otherwise stated. Custom-development refund terms follow the agreement structure.

8.4 Third-party costs

Services may involve third-party costs such as LLM APIs or cloud infrastructure. These are identified in agreements, with advance notice of significant pricing changes.

9. Confidentiality

9.1 Our commitment

Client Data and business information are treated as strictly confidential. We will not disclose it except to deliver services (to cloud providers or LLM APIs), with your explicit consent, or as required by law.

9.2 Your commitment

You must treat our confidential information (technology details, pricing, operations) as confidential and not disclose it to third parties without written consent.

9.3 Exceptions

Confidentiality does not apply to information that is publicly available, previously known, independently developed, or disclosed with written consent.

10. Data Handling and Security

Per our Privacy Policy, Client Data remains your property. We implement enterprise-grade security including encryption, access controls, and AI-specific protections. We do not use identifiable Client Data to train general-purpose models without written consent. Data shared with LLM providers is transmitted securely under enterprise API agreements. Upon termination, data is securely deleted or returned to you.

11. Warranties and Disclaimers

11.1 What we promise

We will provide services with reasonable skill and care, in accordance with generally accepted industry standards for AI development and engineering, using commercially reasonable efforts for availability and security.

11.2 What we cannot promise

Services are provided "as is" and "as available" with no warranties regarding accuracy, reliability, uninterrupted operation, fitness for purpose, third-party service continuation, intellectual-property non-infringement, or predictable agent behaviour.

12. Limitation of Liability

12.1 Liability cap

Our total aggregate liability shall not exceed the total fees you paid to SwarmLens during the twelve (12) months immediately preceding the event giving rise to the claim.

12.2 Exclusion of certain damages

We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, business opportunities, or goodwill - including damages from reliance on AI outputs or third-party service failures.

12.3 Acknowledgement of AI risk

You acknowledge that AI systems are probabilistic and may produce unexpected, inaccurate, or incomplete results, and you bear responsibility for evaluating outputs before acting on them.

13. Indemnification

You agree to indemnify and hold SwarmLens harmless from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your violation of these Terms, your Client Data, legal violations, decisions based on unverified outputs, or confidentiality breaches.

14. Term and Termination

14.1 Duration

These Terms remain in effect while you use the services. Platform subscriptions and engineering engagements specify their terms in service agreements.

14.2 Termination by you

You may stop using the services at any time. Subscriptions cancel per their plan terms; engineering engagements follow the service agreement.

14.3 Termination by us

We may suspend or terminate access for term breaches uncured within 15 days, harmful or fraudulent conduct, extended inactivity, or legal requirements. We provide reasonable notice where possible.

14.4 What happens after termination

Access ends immediately. Client Data is securely deleted or returned to you. Sections on intellectual property, confidentiality, liability limits, indemnification, and dispute resolution survive termination.

15. Open-Source Software

Our products may incorporate open-source components including open-source LLMs (such as LLaMA, Mistral, Falcon, and others), frameworks, and libraries, subject to their respective licenses. License information is made available where required.

16. Third-Party Links and Services

Our sites may link to third-party services. We do not control, endorse, or assume responsibility for their content, privacy practices, or terms. Your interactions with third parties are at your own risk.

17. Comments, Feedback, and User Content

By granting feedback or testimonials, you grant SwarmLens a non-exclusive, royalty-free, worldwide, perpetual licence to use, display, reproduce, and distribute that content in connection with our business. You may request confidentiality before sharing.

18. Dispute Resolution

18.1 Let us try to work it out

Disputes should first be raised informally at legal@swarmlens.com. We commit to engaging in good faith to find a resolution within 30 days.

18.2 Formal resolution

Unresolved disputes proceed to binding arbitration under the rules of a mutually agreed arbitration body, conducted in English, with the seat as specified in your service agreement or mutually agreed.

18.3 Governing law

These Terms are governed by the laws of the jurisdiction specified in your service agreement. If unspecified, they are governed by the laws of India, without regard to conflict-of-law principles.

19. Export Controls and Sanctions

You agree not to access the services in violation of any applicable export-control or sanctions regulations, and you represent that you are not in a sanctioned country or on a restricted-party list.

20. Force Majeure

Neither party is liable for delays from events beyond reasonable control, including natural disasters, pandemics, wars, government actions, cyberattacks, or failure of third-party services (including LLM providers and cloud infrastructure). Parties will notify promptly and work to resume service quickly.

21. Changes to These Terms

We may update these Terms to reflect service, technology, or legal changes. Material changes are posted with an updated date; active enterprise clients receive direct notice. Continued use constitutes acceptance. If you disagree, discontinue use.

22. General Provisions

• Entire Agreement - these Terms, with our Privacy Policy and any applicable service agreement, constitute the entire agreement.
• Severability - unenforceable provisions do not affect the remaining provisions.
• Waiver - non-enforcement does not constitute a waiver.
• Assignment - you may not assign rights without written consent; SwarmLens may assign without restriction.
• No Agency - no partnership or employment relationship is created.
• Notices - legal notices to legal@swarmlens.com; we send notices to your account email.

23. Get in Touch

Questions about these Terms: SwarmLens · https://swarmlens.com · hello@swarmlens.com · legal@swarmlens.com