Terms and Conditions

Effective Date: February 12, 2026 | Last Updated: February 12, 2026

1. Welcome to SwarmLens

Welcome! These Terms and Conditions (“Terms”) govern your access to and use of the website https://swarmlens.com, as well as all platforms, products, AI-powered services, and engineering services offered by SwarmLens (“we,” “our,” or “us”), including but not limited to RiskLens, AssureLens, and any future products under the SwarmLens brand (collectively, the “Services”). SwarmLens is an Agentic AI development company specialising in AI-based product development and engineering services. We build intelligent, autonomous AI systems that combine agentic reasoning, multi-agent orchestration, Large Language Model (LLM) integrations, grounded retrieval, and human-in-the-loop judgement to solve complex real-world problems. By accessing or using our Services, you agree to be bound by these Terms. If you are using our Services on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms. If you do not agree with any part of these Terms, please do not use our Services. These Terms work alongside our Privacy Policy, which explains how we handle your data. For enterprise and engineering services clients, these Terms are supplemented by your individual service agreement, which takes precedence in case of any conflict.

2. Definitions

To keep things clear throughout this document, here is what we mean by some key terms:
    • “Client Data” means any documents, datasets, source code, business logic, knowledge bases, API credentials, and other proprietary or confidential information you provide to us in connection with our Services.
    • “Agent Data” means operational data generated by our agentic AI systems during use, including reasoning traces, decision logs, inter-agent communications, retrieval queries, and execution records.
    • “AI Outputs” means any content, analysis, recommendations, reports, code, or other materials generated by our AI systems, including outputs from LLM integrations, agentic workflows, and multi-agent orchestrations.
    • “LLMs” means Large Language Models, including but not limited to models provided by OpenAI, Anthropic, Google, Meta, Mistral, Cohere, and open-source alternatives.
    • “Platform” means any SwarmLens product or service accessible via our website or delivered as part of an engagement, including RiskLens, AssureLens, and future products.
    • “User,” “you,” or “your” means any individual or organisation accessing or using our Services.

3. Eligibility and Account Registration

3.1 Who Can Use Our Services

Our Services are designed for businesses and professionals. To use our Services, you must be at least 18 years of age (or the age of majority in your jurisdiction), have the legal capacity to enter into a binding agreement, and, if acting on behalf of an organisation, have the authority to bind that organisation to these Terms.

3.2 Your Account

Some of our Services require you to create an account. When you do, you agree to provide accurate and complete information and keep it up to date, keep your login credentials secure and confidential, take responsibility for all activity that occurs under your account, and notify us immediately at support@swarmlens.com if you suspect any unauthorised access. We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe pose a security risk.

4. Our Services

4.1 What We Offer

SwarmLens provides a range of AI-powered products and engineering services, including:
    • AI Platforms: Agent-based intelligence platforms such as RiskLens (operational risk intelligence) and AssureLens (project optimisation intelligence) that operate within real workflows and deliver actionable decisions.
    • Custom AI Product Development: End-to-end design, development, and deployment of AI products tailored to your specific business needs, including agentic systems, LLM-powered applications, and multi-agent solutions.
    • AI Engineering Services: Technical consulting, architecture design, LLM integration, RAG implementation, model fine-tuning, prompt engineering, and AI infrastructure setup.
    • AI Marketing Intelligence: Self-improving growth systems powered by collaborating AI agents grounded in organisational memory (RAG).

4.2 Service Availability

We work hard to keep our platforms available and reliable, but we cannot promise 100% uptime. Our Services may be temporarily unavailable due to scheduled maintenance (we will try to give you advance notice), unscheduled technical issues or emergencies, third-party service disruptions (including LLM API providers and cloud infrastructure), or force majeure events beyond our control. We will do our best to minimise disruptions and communicate proactively when they occur. For enterprise clients, specific uptime commitments and SLAs may be detailed in your service agreement.

5. Agentic AI and LLM-Specific Terms

Since our core business involves building and deploying agentic AI systems and integrating LLMs, these terms deserve special attention.

5.1 Nature of AI Outputs

Our AI systems — including agentic workflows, multi-agent orchestrations, and LLM integrations — generate outputs based on patterns, data, and probabilistic reasoning. It is important to understand that:
    • AI Outputs are provided as decision support tools, not as definitive answers, professional advice, or guaranteed recommendations.
    • AI Outputs may contain errors, inaccuracies, or “hallucinations” — confident-sounding statements that are factually incorrect.
    • You are responsible for independently verifying AI Outputs before making any business, financial, legal, operational, or safety-critical decisions based on them.
    • SwarmLens does not guarantee the accuracy, completeness, reliability, or fitness for any particular purpose of any AI Output.
    • Our systems are designed to augment human judgement, not replace it. The final decision always rests with you.

5.2 Third-Party LLM and AI Services

Our Services may integrate with third-party LLM providers (such as OpenAI, Anthropic, Google, Meta, Mistral, and others), vector databases, embedding services, and other AI infrastructure. By using our Services, you acknowledge that:
    • Certain data may be transmitted to third-party AI providers as part of normal service operation (see our Privacy Policy for details on how we protect this data).
    • Third-party services are subject to their own terms of service, availability, and limitations, which are outside our control.
    • Changes to third-party APIs, pricing, or capabilities may affect the functionality or performance of our Services. We will work to minimise impact and communicate changes promptly.
    • We select LLM providers based on enterprise-grade agreements that protect your data, but we cannot guarantee the conduct of third-party providers beyond our contractual arrangements with them.

5.3 Agentic AI Behaviour

Our agentic AI systems are designed to operate autonomously within defined boundaries. You understand that:
    • AI agents may take multi-step actions, make tool calls, interact with LLMs, and communicate with other agents as part of their workflows.
    • All agent actions are logged and auditable. You can request a full decision trail for any AI-generated output.
    • Agents operate within guardrails and scoped permissions. However, no AI system is infallible, and unexpected behaviours may occasionally occur.
    • We continuously monitor and improve our agent systems, and we encourage you to report any unexpected behaviour to support@swarmlens.com.

5.4 Responsible Use of AI

We build AI responsibly, and we expect our users to use it responsibly too. You agree not to use our AI Services to generate content that is illegal, harmful, defamatory, or violates the rights of others, to attempt to extract, reverse-engineer, or circumvent our AI models, prompts, or agent architectures, to deliberately input malicious prompts or attempt prompt injection attacks, to use AI Outputs to mislead others by representing them as human-generated professional advice without appropriate disclosure, to build competing AI products or services using knowledge gained from our proprietary systems, or to use our Services for mass surveillance, social scoring, autonomous weapons, or any application that violates fundamental human rights.

6. Intellectual Property

6.1 Our Intellectual Property

SwarmLens owns and retains all rights, title, and interest in our platforms, AI models, agent architectures, multi-agent frameworks, prompt libraries, proprietary algorithms, software, tools, methodologies, trade secrets, branding, documentation, and all related intellectual property (collectively, “SwarmLens IP”). Nothing in these Terms transfers ownership of SwarmLens IP to you. Your use of our Services grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for their intended purpose during the term of your agreement with us.

6.2 Your Intellectual Property

You retain full ownership of your Client Data. By providing Client Data to us, you grant SwarmLens a limited, non-exclusive licence to use, process, and store that data solely for the purpose of delivering the Services you have engaged us for. This licence terminates when our engagement ends and your data is deleted or returned to you.

6.3 Custom Deliverables

For custom AI product development and engineering services, unless your service agreement states otherwise:
    • All intellectual property rights in custom AI products, models, fine-tuned LLMs, and bespoke solutions developed specifically for you belong to you upon full payment.
    • SwarmLens retains ownership of all pre-existing IP, including tools, frameworks, libraries, and methodologies used in the delivery of work.
    • General knowledge, skills, techniques, and non-confidential learnings acquired during an engagement remain with SwarmLens and may be applied to future work — but your confidential Client Data will never be disclosed or reused.

6.4 AI-Generated Output Ownership

AI-generated content raises evolving legal questions around ownership. Our position is as follows: AI Outputs generated through your use of our platforms using your Client Data are considered your property to use as you see fit. However, we make no representations or warranties regarding the intellectual property status of AI Outputs under any jurisdiction’s laws. It is your responsibility to assess the suitability and legal standing of AI Outputs for your intended use. We recommend consulting legal counsel for any use of AI Outputs in contexts where intellectual property ownership is critical.

7. User Obligations and Acceptable Use

We want SwarmLens to be a safe, productive environment for everyone. When using our Services, you agree to:
    • Comply with all applicable laws, regulations, and industry standards.
    • Use the Services only for their intended lawful business purposes.
    • Not attempt to gain unauthorised access to our systems, other users’ accounts, or any part of our infrastructure.
    • Not introduce malware, viruses, or other harmful code into our systems.
    • Not scrape, crawl, or use automated tools to extract data from our website or platforms without our written permission.
    • Not resell, redistribute, or sublicence access to our Services without our written consent.
    • Not use our Services in a way that could damage, overburden, or impair our infrastructure.
    • Respect the intellectual property rights of SwarmLens and third parties.
Violation of these obligations may result in immediate suspension or termination of your access to our Services.

8. Payment Terms

8.1 Pricing and Fees

Pricing for our platforms and engineering services varies depending on the scope and nature of the engagement. Specific fees, payment schedules, and billing terms will be outlined in your service agreement, order form, or subscription plan. All fees are quoted in the currency specified in your agreement and are exclusive of applicable taxes unless otherwise stated.

8.2 Payment

You agree to pay all fees in accordance with the terms outlined in your agreement. Invoices are due within the timeframe specified (typically 15 or 30 days from the invoice date). Late payments may incur interest at the rate of 1.5% per month (or the maximum rate permitted by law, whichever is lower). We reserve the right to suspend Services for accounts with overdue payments after providing reasonable notice.

8.3 Refunds

Refund policies vary by service type and will be specified in your service agreement. For subscription-based platforms, you may cancel your subscription at any time, but fees already paid are generally non-refundable unless otherwise stated. For custom development and engineering engagements, refund terms are governed by the milestone and payment structure in your agreement.

8.4 Third-Party Costs

Some of our Services involve third-party costs — such as LLM API usage fees, cloud infrastructure costs, or specialised software licences. Where these costs are passed through to you, they will be clearly identified in your agreement. We will notify you in advance of any significant changes to third-party pricing that may affect your costs.

9. Confidentiality

We understand that trust is the foundation of our relationship, especially when you are sharing sensitive business data with us.

9.1 Our Commitment

We treat all Client Data and confidential business information you share with us as strictly confidential. We will not disclose your confidential information to anyone outside of SwarmLens except as necessary to deliver the Services (e.g., to cloud providers or LLM APIs under appropriate agreements), with your explicit written consent, or as required by law.

9.2 Your Commitment

Similarly, any confidential information we share with you — including details about our proprietary technology, agent architectures, prompt strategies, pricing structures, or business operations — should be treated as confidential and not disclosed to third parties without our written consent.

9.3 Exceptions

Confidentiality obligations do not apply to information that is or becomes publicly available through no fault of the receiving party, was already known to the receiving party before disclosure, is independently developed without reference to confidential information, or is disclosed with the prior written consent of the disclosing party.

10. Data Handling and Security

For full details on how we collect, use, and protect your data, please refer to our Privacy Policy. In summary:
    • Your Client Data remains your property at all times.
    • We implement enterprise-grade security measures including encryption, access controls, and AI-specific protections.
    • We do not use your identifiable Client Data to train general-purpose AI models without your explicit written consent.
    • Data shared with third-party LLM providers is transmitted securely and under enterprise API agreements that protect your information.
    • Upon termination of our engagement, your data is securely deleted or returned to you in accordance with your service agreement.

11. Warranties and Disclaimers

11.1 What We Promise

We promise to provide our Services with reasonable skill and care, in accordance with generally accepted industry standards for AI development and engineering services. We will make commercially reasonable efforts to ensure our platforms are available, secure, and functioning as described.

11.2 What We Cannot Promise

To the maximum extent permitted by law, our Services are provided “as is” and “as available.” We make no warranties, express or implied, regarding:
    • The accuracy, reliability, or completeness of any AI Output, including outputs from LLMs and agentic systems.
    • Uninterrupted, error-free, or secure operation of our Services.
    • Fitness of AI Outputs for any particular purpose.
    • The continued availability, performance, or pricing of third-party LLM providers or AI infrastructure services.
    • That AI Outputs will not infringe the intellectual property rights of third parties.
    • That AI agent behaviour will always be predictable or free from unexpected actions within their defined scope.
AI technology is evolving rapidly, and while we strive for excellence, certain limitations are inherent to the current state of the technology.

12. Limitation of Liability

12.1 Liability Cap

To the maximum extent permitted by applicable law, SwarmLens’ total aggregate liability to you for any and all claims arising out of or related to these Terms or our Services — whether in contract, tort (including negligence), strict liability, or otherwise — shall not exceed the total amount of fees paid by you to SwarmLens during the twelve (12) months immediately preceding the event giving rise to the claim.

12.2 Exclusion of Certain Damages

To the maximum extent permitted by law, SwarmLens shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, regardless of whether we were advised of the possibility of such damages. This includes, without limitation, any damages arising from reliance on AI Outputs, decisions made based on AI-generated recommendations, interruptions or failures of third-party LLM or AI services, or actions taken autonomously by AI agents within our systems.

12.3 Acknowledgement of AI Risk

You acknowledge that AI systems, including LLMs and agentic architectures, are probabilistic in nature and may produce unexpected, inaccurate, or incomplete results. You agree that you bear the responsibility for evaluating and validating AI Outputs before acting upon them, and that SwarmLens is not liable for decisions you make based on AI Outputs.

13. Indemnification

You agree to indemnify, defend, and hold harmless SwarmLens, its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Services in violation of these Terms, your Client Data or content you provide through our Services, your violation of any applicable law, regulation, or third-party right, decisions made based on AI Outputs without appropriate human verification, or your breach of confidentiality obligations.

14. Term and Termination

14.1 Duration

These Terms remain in effect for as long as you use our Services. For platform subscriptions and engineering engagements, the specific term is defined in your service agreement.

14.2 Termination by You

You may stop using our Services at any time. For subscription plans, you may cancel in accordance with the cancellation terms in your plan. For engineering engagements, termination is governed by your service agreement.

14.3 Termination by Us

We may suspend or terminate your access to our Services if you breach these Terms and fail to cure the breach within 15 days of written notice, you engage in conduct that is harmful, fraudulent, or illegal, your account has been inactive for an extended period, or it is required by law or regulation. We will provide reasonable notice where possible and work with you to minimise disruption.

14.4 What Happens After Termination

Upon termination, your right to access and use the Services ends immediately. We will securely delete or return your Client Data in accordance with our Privacy Policy and your service agreement. Sections that by their nature should survive termination — including intellectual property, confidentiality, limitation of liability, indemnification, and dispute resolution — will continue to apply.

15. Open-Source Software

Our products may incorporate open-source software components, including open-source LLMs (such as LLaMA, Mistral, Falcon, and others), frameworks, and libraries. These components are subject to their respective open-source licences, which may impose certain obligations. Where required, we make the relevant licence information available. The use of open-source components does not affect your rights or our obligations under these Terms.

16. Third-Party Links and Services

Our website and platforms may contain links to third-party websites, tools, or services. We do not control, endorse, or assume responsibility for the content, privacy practices, or terms of any third-party services. Your interaction with third-party services is at your own risk, and we encourage you to review their terms and policies before engaging with them.

17. Comments, Feedback, and User Content

If you leave comments on our blog, submit feedback, provide testimonials, or share ideas and suggestions with us, you grant SwarmLens a non-exclusive, royalty-free, worldwide, perpetual licence to use, display, reproduce, and distribute that content in connection with our business. We appreciate your input — it helps us build better products. If you would like specific feedback to remain confidential, please let us know before sharing it.

18. Dispute Resolution

18.1 Let Us Try to Work It Out

If a dispute arises, we would like the chance to resolve it amicably before anyone involves lawyers. Please reach out to us at legal@swarmlens.com with a description of your concern. We commit to engaging in good faith to find a resolution within 30 days.

18.2 Formal Resolution

If we cannot resolve the dispute informally, both parties agree to submit the dispute to binding arbitration under the rules of a mutually agreed-upon arbitration body. The arbitration will be conducted in English, and the seat of arbitration shall be as specified in your service agreement or, in the absence of such specification, as mutually agreed.

18.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction specified in your service agreement. If no jurisdiction is specified, these Terms will be governed by the laws of India, without regard to conflict of law principles.

19. Export Controls and Sanctions

Our Services may be subject to export control laws and trade sanctions. You agree not to access or use our Services in violation of any applicable export control or sanctions regulations, and you represent that you are not located in a country subject to comprehensive sanctions, nor are you on any restricted party list.

20. Force Majeure

Neither party will be liable for delays or failures in performance resulting from events beyond reasonable control, including natural disasters, pandemics, wars, government actions, cyberattacks, failure of third-party services (including LLM providers and cloud infrastructure), power outages, or internet disruptions. We will notify you promptly of any force majeure event and work to resume normal service as quickly as possible.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, technology, business practices, or applicable law. When we make material changes, we will post the updated Terms on our website, update the “Last Updated” date at the top of this page, and, for active enterprise and engineering clients, provide direct notification. Your continued use of our Services after changes are posted constitutes your acceptance of the revised Terms. If you do not agree with the changes, you should discontinue use of our Services.

22. General Provisions

    • Entire Agreement: These Terms, together with our Privacy Policy and any applicable service agreement, constitute the entire agreement between you and SwarmLens regarding our Services.
    • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
    • Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
    • Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
    • No Agency: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and SwarmLens.
    • Notices: Legal notices to SwarmLens should be sent to legal@swarmlens.com. We will send notices to the email address associated with your account.

21. Get in Touch

If you have any questions about these Terms, our AI practices, or anything else, we are always happy to hear from you: SwarmLens Website: https://swarmlens.com Email: hello@swarmlens.com We believe that clear, fair terms are just as important as great technology. Thank you for trusting SwarmLens.

This Privacy Policy was last updated on February 12, 2026.