UC-374
Dealer Warranty Claim Audit
Reads dealer warranty claims against labour standards, parts returns and repair narratives, scores improper payment, and queues the audit.
TBDBuild Duration
XXXXIndicative ROI
XXXXBuild Cost
XXXXValue
The Challenge
Warranty spend leaks through claims that do not match the repair actually done, and audits reach a small sample. It persists because claims, parts returns and narratives are reviewed by different teams.
How It Works
- Reads dealer warranty claims, labour time standards, parts returns and repair narratives.
- Scores each claim on labour deviation, parts mismatch and dealer pattern against like repairs.
- Hands the warranty auditor a ranked claim queue with the reason behind each flag.
What It Removes
- Random sampling of dealer claims for audit
- Manual comparison of labour times to standards
- Rekeying claim detail into the recovery case
Input Data RequirementsDealer warranty claims, labour operation time standards, parts return and scrap records, repair order narratives, dealer history, policy manuals
Output FormatRanked audit queue with reason codes, prepared recovery case files, and a monthly leakage report by dealer and claim type
“We audit two per cent of claims and everyone in the network knows it”