UC-372
Field-Failure Signal to Recall Decision
Clusters warranty claims, dealer notes and field reports into failure modes, links them to build records, and sizes the population early.
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The Challenge
A failure mode shows in claims and dealer text months before the recall call, and delay widens the population. It persists because warranty codes, technician text and build genealogy are never joined.
How It Works
- Reads warranty claims, dealer technician notes, field reports, telematics and genealogy.
- Clusters text and codes into candidate modes and attributes each to plant, lot and build.
- Briefs the product safety committee weekly with ranked modes and the exposed population.
What It Removes
- Manual trawling of warranty codes for new patterns
- Spreadsheet stitching of build and claim records
- Ad hoc population sizing for each safety review
Input Data RequirementsWarranty claims, dealer technician notes, field service reports, telematics fault codes, build genealogy and lot data, regulator complaint databases
Output FormatRanked emerging failure modes with attribution, sized affected population per mode, and a briefing pack for the safety committee
“The pattern was in the technician notes for eight months before anyone joined it to a build window”