UC-328
Contact-Floor Attrition Early Warning
Reads the floor's own everyday records for the drift that precedes a resignation and gives the team lead weeks of warning and a suggestion.
TBDBuild Duration
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The Challenge
Phone teams lose many people every year and each departure costs months of hiring and lost experience. The early signals - drifting results, flatter calls, slipping attendance - are never seen together.
How It Works
- Reads the floor's own work records - volumes, results, quality, attendance - and tenure data.
- Detects the drift pattern that precedes departures and who may be struggling, weeks ahead.
- Gives the team lead a private heads-up with a suggestion; leadership sees team level only.
What It Removes
- Departure signals scattered across separate records
- Retention acted on only at the resignation letter
- Support offered without knowing who needs it
Input Data RequirementsFloor work records (volumes, results, quality checks, attendance), staff tenure and past-departure records, HR and staff-rep sign-off, pilot teams
Output FormatWeekly private heads-up per team lead with a practical suggestion, recorded outcome per heads-up, team-level health view, measured retention result
“The team lead gets weeks of warning and something useful to do about it, instead of a resignation letter.”