UC-274
Multilingual Policy & Compliance Assistant
Answers policy and product questions for customers and staff in their own language, cited from SOPs and the RBI/BIS/GST rulebooks.
TBDBuild Duration
TBDIndicative ROI
The Challenge
Policy and product answers are spread across SOPs and three regulators' rulebooks, in a group under active scrutiny. Staff and customers across 20+ companies need consistent, sourced answers.
How It Works
- Ingests SOPs, RBI/BIS/GST rulebooks and product documentation.
- RAG retrieves and grounds answers; an agent serves both channels.
- Delivers cited bilingual answers to customers and staff.
What It Removes
- Inconsistent policy answers
- Manual rulebook lookup
- Language barriers at the counter
Input Data RequirementsInternal SOPs, RBI/BIS/GST rulebooks, product and policy documentation
Output FormatCited bilingual answers for customer and staff channels
“Every branch gives the same, sourced answer - in the customer's own language.”