UC-127
ServiceDesk Assistant & Gated Automation
Answers first-line IT questions in Spanish and Portuguese with cited sources and runs resets and provisioning inside audited approval gates.
TBDBuild Duration
XXXXIndicative ROI
XXXXBuild Cost
XXXXValue
The Challenge
L1 support across 19 countries and 10+ portals is expensive and surge-prone, and routine resets and provisioning consume the queue. Answers vary by agent and knowledge stays unused.
How It Works
- Ingests the IT knowledge base, SSO directory and HR joiner-mover-leaver feeds.
- RAG answers first-line questions with citations; low-confidence hands to a human.
- Executes resets, provisioning and licence requests within bounded, audited action classes.
What It Removes
- Routine resets and provisioning in the queue
- Answers that vary agent to agent
- Back-to-school surges absorbed with headcount
Input Data RequirementsIT knowledge base and help content, SSO/directory, HR joiner-mover-leaver feeds, ticket history
Output FormatCited ES/PT answers, audited automated resets and provisioning, escalation handovers
“Routine load is absorbed by automation my team approves and audits - and it improves weekly.”