UC-266
Adherence, Churn & EPS-Retention Engine
Spots patients about to miss a refill and nudges them, and warns when a pharmacy or its nominations are about to leave the platform.
TBDBuild Duration
TBDIndicative ROI
The Challenge
Refills lapse invisibly and EPS nominations drain to distance sellers, while the market loses more than five pharmacies a week with 63% at closure risk. There is no churn early warning.
How It Works
- Ingests refill cadence, usage telemetry, nomination and engagement signals.
- ML predicts refill lapses and scores pharmacy churn and nomination loss.
- Sends frequency-capped patient nudges and save-play alerts to the team.
What It Removes
- Silent refill lapses
- Lost EPS nominations
- Blind account churn
Input Data RequirementsOrder/refill cadence, pharmacy usage telemetry, nomination-change signals, patient engagement events
Output FormatRefill-lapse risks and nudges, pharmacy churn scores, EPS-retention alerts, save-play recommendations
“It spots what is about to be lost - a refill, a nomination, a pharmacy - early enough to act.”