UC-259
Prescription Tracking & Call Deflection
Predicts when each prescription will be ready, tells the patient before they ring, and answers status questions by app, text or phone.
TBDBuild Duration
TBDIndicative ROI
The Challenge
Up to 45% of pharmacy calls are the same status question, and vague ETAs trigger chasing. Patients now expect delivery-app-grade visibility of their prescriptions.
How It Works
- Ingests the EPS status feed, NHS Login identity and delivery status.
- ML predicts ready-to-collect and delivery ETAs; anomalies flag stuck scripts.
- Pushes proactive notifications and answers status questions conversationally.
What It Removes
- Repeat status calls
- Manual chasing of scripts
- ETA guesswork
Input Data RequirementsEPS National Prescription Tracking feed, NHS Login identity, prescription and item status, PDM delivery status, historical dispensing times
Output FormatLive status and predicted ETA, proactive notifications, conversational answers, stuck-script alerts, deflection analytics
“It predicts when a script will be ready and answers for itself - so up to 45% of pharmacy calls simply stop coming in.”