UC-739
Improve Installed Base Uptime to reduce downtime and extend asset life
Every unit sold tracked for condition and service due, so failures are prevented not reacted to.
TBDBuild Duration
XXXXIndicative ROI
XXXXBuild Cost
XXXXValue
The Challenge
The opportunity is to eliminate units sold and then lost track of, service prompted by a breakdown call, and warranty and goodwill cost absorbed with no cause. The proposed workflow is source-linked, but the current operating baseline and financial value remain illustrative until validated with the client.
How It Works
- Assembles the installed base from sales, warranty, service and parts records by serial.
- Models service and failure risk from run hours, age and service history.
- Issues prioritised service prompts with the parts list and draft quote prepared.
What It Removes
- Units sold and then lost track of
- Service prompted by a breakdown call
- Warranty and goodwill cost absorbed with no cause
Input Data RequirementsSales and shipment records, warranty registrations, service history, parts orders, run hour data where available
Output FormatInstalled base register with condition, ranked service prompt list, downtime and warranty cost reporting
“Which units are heading for a breakdown we could prevent?”