UC-737
Recover Technician Hours to increase output and recover lost value
Every technician hour accounted for, and the unbilled ones traced to a cause.
TBDBuild Duration
XXXXIndicative ROI
XXXXBuild Cost
XXXXValue
The Challenge
The opportunity is to eliminate hours worked but never billed to a job, travel and waiting time absorbed as overhead, and utilisation reported a month after the hours were spent. The proposed workflow is source-linked, but the current operating baseline and financial value remain illustrative until validated with the client.
How It Works
- Reads timesheets, work orders, travel records and job billing data by technician.
- Attributes every hour to billable work, travel, waiting or overhead with a cause.
- Ranks the recoverable hours and shows which causes are worth fixing first.
What It Removes
- Hours worked but never billed to a job
- Travel and waiting time absorbed as overhead
- Utilisation reported a month after the hours were spent
Input Data RequirementsTechnician timesheets, work orders and job records, travel and dispatch logs, billing and rate data
Output FormatHour ledger by technician and cause, recoverable hour list, utilisation and billing rate reporting
“How many technician hours did we pay for but never bill?”