UC-416
Medical Information and MSL Enquiry Desk
Reads each clinician or field enquiry, drafts a reply from approved sources only, and routes anything outside the label for medical review.
TBDBuild Duration
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The Challenge
Teams answer the same question hundreds of times while genuinely new enquiries wait days for a written reply. Approved answers, the label and congress material sit in separate repositories with separate owners.
How It Works
- Reads the approved response library, the product label, congress abstracts and the inbox.
- Matches each enquiry to approved content and scores whether it sits inside the licensed use.
- Drafts the reply for a medical information scientist to sign, routing off-label for review.
What It Removes
- Rewriting standard response letters from scratch
- Searching three repositories for the approved wording
- Manual logging of enquiries for the safety handover
Input Data RequirementsApproved standard response letters, product labels, congress abstracts, enquiry inbox and call logs, medical review decisions
Output FormatDrafted response letters citing approved sources only, off-label referral queue, adverse event handover list, enquiry theme report for medical affairs
“Half our enquiries already have an approved answer written, and the other half wait in the queue behind them”