UC-041
Network & Connectivity Self-Service
Provides VPN diagnostics, Wi-Fi self-help steps and live outage status so connectivity issues are resolved at first contact.
4-8Build Duration
2-10xIndicative ROI
The Challenge
Connectivity issues are high-frequency for the service desk. Most need only guidance and status rather than backend remediation, yet they still reach a human agent.
How It Works
- Connects to network-monitoring and outage status sources.
- Provides VPN diagnostics and Wi-Fi self-help steps.
- Reports live outage status back to the user.
What It Removes
- Tickets raised just to ask whether a service is down
- Escalations for guidance-only connectivity issues
- Waiting on an agent to confirm VPN or Wi-Fi status
Input Data RequirementsNetwork-monitoring tools, outage status feeds, VPN and Wi-Fi diagnostic sources
Output FormatFirst-contact diagnostics, self-help steps, live outage status in chat
“Staff can find out whether it is the network or just them without opening a ticket.”