UC-039
Validated Identity & Access Automation
Handles password resets, account unlocks and single-sign-on troubleshooting via the directory, with role- and SoD-aware approval flows.
8-12Build Duration
2-11xIndicative ROI
The Challenge
Identity requests are high-frequency and repetitive. They must still respect validated-system access boundaries and separation-of-duties rules, so they stay with human agents.
How It Works
- Integrates with Active Directory / Entra ID and the service catalog.
- Executes resets, unlocks and SSO troubleshooting through self-service.
- Routes any sensitive change through role- and SoD-aware approval.
What It Removes
- L1 queues filled with password and unlock tickets
- Waiting on an agent to restore account access
- Access changes made outside separation-of-duties rules
Input Data RequirementsActive Directory / Entra ID, service catalog, role and separation-of-duties model
Output FormatSelf-service identity actions, approval requests for sensitive changes, action log
“People get back into their accounts without waiting on the desk, and nothing bypasses the access rules.”