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Industry · PHARMACEUTICALSFunction · IT Service Management
UC-043

Validated Infrastructure (VM) Operations

Gives self-service status, snapshot and restart of dev and test virtual machines, holding production-validated systems behind approval.

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The Challenge

Infrastructure requests for non-production environments clog L1 queues. Production-validated systems must stay tightly controlled, so every request is handled by hand.

How It Works

  • Integrates with the virtualization platform.
  • Allows status checks, snapshots and restarts across dev and test environments.
  • Holds every production-validated action behind explicit human approval.

What It Removes

  • L1 queues clogged with dev and test VM requests
  • Engineers waiting on a snapshot or a restart
  • Production-validated changes made without approval
Input Data RequirementsVirtualization platform, dev/test environment inventory, production-validated system list
Output FormatSelf-service VM status, snapshots and restarts, approval gates on production actions
“Dev and test work moves without a ticket, and production still needs a human to sign off.”
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