UC-455
Benefit Conditions Evidence & Claim Clock
Reads each benefit claim and its attachments, lines the evidence up against each published condition, and names what is still missing.
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The Challenge
Claims bounce between applicant and caseworker for weeks over one missing document or a wrongly read date. Evidence arrives as photographs and PDFs while the conditions live in guidance nobody has indexed.
How It Works
- Reads claim forms, uploaded evidence, prior case records and the published benefit conditions.
- Lines evidence up against each published condition and dates the statutory decision clock.
- Hands the caseworker a pack of condition, evidence and gaps, with the decision left open.
What It Removes
- Manual reading of scanned claim attachments
- Repeat requests for evidence already supplied
- Rekeying claim data into the assessment system
Input Data RequirementsClaim forms and uploaded evidence, case management records, published benefit conditions and rates, identity, income and status data feeds
Output FormatDecision-ready evidence pack per claim listing each published condition, the evidence that meets it, the open gaps and the days left on the clock
“We send the claim back for one document and the clock starts again. The applicant thinks we are obstructing them.”