UC-459
Casework Backlog & Ageing Control
Reads the open casework queue daily, predicts which cases will breach their statutory clock, and moves work to clear fastest.
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The Challenge
Backlogs grow because cases are worked in arrival order regardless of complexity or statutory clock. Case systems report volume but nobody can see which case is about to breach, or why.
How It Works
- Reads the case queue, case documents, statutory deadlines, rosters and cycle times.
- Predicts handling time and breach risk, and matches complexity to who clears it fastest.
- Reallocates tomorrow's queue and gives the operations lead the breach list and cause.
What It Removes
- Weekly manual reports on queue age by team
- Allocation of cases by arrival order alone
- Escalations raised only after a breach lands
Input Data RequirementsCase management system records, case documents and correspondence, statutory deadline rules, staffing rosters and skills, historic cycle times
Output FormatDaily reallocated case queue plus a ranked breach-risk list with the driver and recommended action per case
“I can tell you how many cases are open. I cannot tell you which twelve will breach on Thursday, or why.”