UC-501
Improve Arabic Customer Assistant to win more work and protect margin
Answers Arabic customer questions consistently and routes unresolved issues to the right service team.
TBDBuild Duration
XXXXIndicative ROI
XXXXBuild Cost
XXXXValue
The Challenge
The opportunity is to eliminate arabic questions answered inconsistently across channels, a whatsapp thread open for twelve hours, and a saudi customer routed to dubai. The proposed workflow is source-linked, but the current operating baseline and financial value remain illustrative until validated with the client.
How It Works
- Reads approved Arabic and English product, policy, order and service content.
- Links the records and ranks exceptions against the agreed business rules.
- Routes the source-linked result to the named owner for review and action.
What It Removes
- Arabic questions answered inconsistently across channels
- A WhatsApp thread open for twelve hours
- A Saudi customer routed to Dubai
Input Data RequirementsRelevant operational records, contracts, transactions, schedules, documents and outcome history named in the source proposal
Output FormatArabic customer-service workspace with grounded answers, escalation and source links
“It answered in Arabic, and it was right.”