UC-497
Improve Customer Service Resolution to win more work and protect margin
Fills the Buying page in TFS LENS: which line is stuck, with whom, and what it is worth.
TBDBuild Duration
XXXXIndicative ROI
XXXXBuild Cost
XXXXValue
The Challenge
The opportunity is to eliminate an email that waits a week for an answer you already hold, a refund nobody can date, and a one star that was an order problem. The proposed workflow is source-linked, but the current operating baseline and financial value remain illustrative until validated with the client.
How It Works
- One assistant answers order, delivery, refund, membership and returns questions from the Bottle Data Spine, with the record attached to the answer.
- It detects the failing order before the customer writes in and opens the resolution itself.
- When it cannot answer it hands to a colleague with the full history, and it never guesses.
What It Removes
- An email that waits a week for an answer you already hold
- A refund nobody can date
- A one star that was an order problem
Input Data RequirementsRelevant operational records, contracts, transactions, schedules, documents and outcome history named in the source proposal
Output FormatDashboard showing which line is stuck, with whom, and what it is worth.
“It answered before I had to chase, and it was right.”