UC-758
Improve Returns and Refunds Handling to protect margin and reduce cost
Returns assessed, graded and refunded quickly, with the cost traced to a cause.
TBDBuild Duration
XXXXIndicative ROI
XXXXBuild Cost
XXXXValue
The Challenge
The opportunity is to eliminate refunds delayed while the parcel is located, returned stock not put back on sale quickly, and return causes never grouped by line or boutique. The proposed workflow is source-linked, but the current operating baseline and financial value remain illustrative until validated with the client.
How It Works
- Reads return requests, parcel tracking, grading outcomes and refund records.
- Assesses eligibility against policy and releases the refund on receipt scan.
- Groups return causes by line, boutique and reason and feeds the merchandising fix.
What It Removes
- Refunds delayed while the parcel is located
- Returned stock not put back on sale quickly
- Return causes never grouped by line or boutique
Input Data RequirementsReturn requests and policies, parcel tracking, grading and restock records, refund history, order line data
Output FormatAutomated refund release on receipt, restock cycle time reporting, return cause analysis by line
“Why is this line coming back, and what is it costing us?”