UC-509
Improve Returns and Service to reduce cost, risk and delay
Fills the Customers page in SACO LENS: returns predicted, service jobs routed, refunds cleared.
TBDBuild Duration
XXXXIndicative ROI
XXXXBuild Cost
XXXXValue
The Challenge
The opportunity is to eliminate a return that was predictable at checkout, a refund the customer had to chase, and an installer sent to the wrong job. The proposed workflow is source-linked, but the current operating baseline and financial value remain illustrative until validated with the client.
How It Works
- One engine predicts the return before the order leaves, from the line, the variant chosen, the store it came from and the customer's own history, and offers the correction while the order can still be changed.
- On the way back it routes the inspection, proposes accept or decline with the evidence, and clears the refund to the instrument the customer paid with.
- It schedules installation and warranty visits against the same record.
What It Removes
- A return that was predictable at checkout
- A refund the customer had to chase
- An installer sent to the wrong job
Input Data RequirementsRelevant operational records, contracts, transactions, schedules, documents and outcome history named in the source proposal
Output FormatDashboard showing returns predicted, service jobs routed, refunds cleared.
“I can tell her why it is coming back before she asks.”