UC-332
Interview-Built House Memory with Abstention
Captures decades of family, brand and provenance knowledge by structured interview, and refuses to answer when the record does not hold it.
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The Challenge
Which family buys from which house, what was shown before, what each brand relationship carries - all of it sits in a handful of heads with no written record. When someone is away, so is the answer.
How It Works
- Builds the record by structured interview with long-serving staff, plus provenance records.
- Structures it into customer, family, brand and provenance histories with named-person access.
- Answers in plain language citing the record, and stops rather than guesses when unsure.
What It Removes
- Thirty years of relationships held only in memory
- Newer staff unable to serve a long-standing family
- Confident wrong answers about a family's history
Input Data RequirementsStructured interviews with long-serving sales staff, customer and family history in any form, brand relationship terms, provenance records
Output FormatSearchable house memory citing the record behind each answer, structured family histories, brand relationship record, access log, explicit refusals
“A newer colleague can serve a family properly without finding the one person who remembers - and the system says so when it does not know.”