UC-250
B2B Self-Service & Order-Status Bot
A customer-facing assistant that answers order, invoice, statement and return questions from NetSuite records 24/7, identity-scoped.
8Build Duration
4-10xIndicative ROI
The Challenge
Routine where-is-my-order and invoice questions consume support staff at every B2B client, and bespoke secure access has to be rebuilt per client - which is why nobody has productised it.
How It Works
- Ingests NetSuite order, invoice, statement and return records.
- RAG plus agentic lookup, identity-scoped row by row per customer.
- Answers in the customer portal 24/7 with escalation handoffs.
What It Removes
- Routine inbound tickets
- After-hours response gaps
- Per-client bespoke access builds
Input Data RequirementsNetSuite sales orders, invoices, statements, returns, shipment tracking
Output FormatInstant order and invoice answers, return status, escalation handoffs
“25-40% ticket deflection - instant answers at any hour.”