UC-444
B2B Service Assurance & SLA Credits
Watches every enterprise circuit against its contracted SLA, warns before a credit becomes payable, and drafts the customer report.
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The Challenge
Service credits are paid on contracts nobody watches until the customer claims them, and each claim damages a renewal. Contract SLA terms and circuit performance data are never joined.
How It Works
- Reads enterprise contracts and SLA schedules, circuit performance and outage records.
- Tracks live availability and latency against each threshold and forecasts credit exposure.
- Warns the service manager before breach and issues the customer report on contract date.
What It Removes
- Manual monthly SLA reporting per enterprise account
- Credit claims settled without independent checking
- Chasing circuit performance data account by account
Input Data RequirementsEnterprise contracts and SLA schedules, circuit availability and latency data, outage and maintenance records, prior credit claims, ticket history
Output FormatLive SLA exposure board per account with pre-breach warnings and a drafted monthly customer service report
“The customer tells us we breached the SLA. That is a poor way to find out, and we usually just pay it.”