UC-442
Network-Driven Churn & Dispatch Loop
Links each subscriber's experienced quality to churn risk, and dispatches a field engineer where the fix would hold the revenue.
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The Challenge
Subscribers leave after weeks of poor coverage that never became a ticket, and crews are dispatched by ticket age. Network performance and CRM churn data have never been joined per subscriber.
How It Works
- Joins per-subscriber experience counters, complaint history, billing and work orders.
- Scores churn risk against experienced quality and values the revenue a site fix protects.
- Reorders the field dispatch list and drops a reason-coded brief with the care team.
What It Removes
- Dispatch queues ordered purely by ticket age
- Retention offers made without a network reason
- Separate reads of CRM and performance dashboards
Input Data RequirementsPer-subscriber experience and drop counters, CRM and complaint history, billing and contract dates, field work-order queue, site fault records
Output FormatRevenue-ranked field dispatch list plus a reason-coded churn queue for the care and retention team
“We send the engineer to the oldest ticket, not to the cell quietly costing us fifty contracts a month.”